Privacy Policy

PrimeHealth Consulting LLC ("PrimeHealth," "we," "us," or "our") operates the website primehealthconsulting.com and provides AI-powered healthcare financial advisory services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

Information you provide directly: When you complete a contact form, schedule a Discovery Session, or engage our services, we may collect:

• Name, email address, phone number, and organization name
• Organization type and primary area of interest
• Messages and information you voluntarily submit
• Financial data, reports, and operational information shared during service engagements

Information collected automatically: When you visit our website, we may collect basic technical information including browser type, device type, pages visited, and time spent on pages. This information is used solely to improve website performance and user experience.

We use the information we collect exclusively to:

• Respond to your inquiries and schedule Discovery Sessions
• Deliver contracted advisory and financial intelligence services
• Communicate about your engagement — updates, deliverables, and follow-ups
• Improve our website and service quality
• Comply with legal obligations

We will never use your information for purposes not listed above without your explicit, prior consent.

Healthcare financial data shared with PrimeHealth as part of a service engagement is treated with the highest level of confidentiality and security.

• HIPAA-compliant infrastructure: All client data is processed and stored on HIPAA-compliant cloud environments
• End-to-end encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Zero AI training policy: Your financial data is never used to train, fine-tune, or improve any AI model
• No third-party sharing: Client financial data is never shared with third parties without explicit written consent
• Business Associate Agreements: BAAs are available and executed for all engagements involving Protected Health Information (PHI)

PrimeHealth Prism, our proprietary AI engine, is built on enterprise-grade AI infrastructure from Anthropic. We have selected Anthropic's technology specifically for its enterprise accuracy, safety standards, and reasoning capabilities.

Key commitments regarding AI use:

• Your data is never used to train or improve underlying AI models
• AI-generated analysis is always reviewed and validated by our human advisors before delivery
• We are transparent about which deliverables involve AI-assisted analysis
• Anthropic's infrastructure is deployed within HIPAA-compliant environments through AWS, Google Cloud, and Microsoft Azure

We retain personal and organizational information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

• Contact form submissions: Retained for up to 24 months from date of submission
• Active engagement data: Retained for the duration of the engagement plus 36 months
• Financial data shared during engagements: Deleted or returned upon engagement conclusion, per our standard engagement terms

You may request deletion of your personal information at any time by contacting us at the address below.

Our website and services may use the following limited third-party tools:

• Formspree: Powers our contact form submission processing. Submissions are transmitted securely and subject to Formspree's privacy policy.
• Calendly: Powers our Discovery Session scheduling. Booking information is subject to Calendly's privacy policy.
• Google Fonts: Fonts are loaded from Google's servers. This may result in your IP address being transmitted to Google.

We do not use Google Analytics, Facebook Pixel, or any behavioral advertising or tracking technologies on our website.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at jsanchez@primehealthconsulting.com. We will respond within 30 days.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.